Feedback & Complaints Policy & Procedure – NDIS Compliant

Build trust and demonstrate transparency with this ready-to-use Feedback & Complaints Policy & Procedure. Aligned with NDIS Practice Standards, this template ensures participant feedback and complaints are managed fairly, promptly, and effectively, while fostering a culture of continuous improvement.

✅ Outlines step-by-step processes for receiving, investigating, and resolving complaints

✅ Includes escalation pathways (NDIS Commission, Ombudsman, advocacy services)

✅ Supports compliance with NDIS, WHS, and quality governance requirements

✅ Provides tools for easy-read versions, registers, and training staff in complaints handling

Protect your business, empower participants, and strengthen service quality with a professional, audit-ready complaints policy.

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